Refund Policy

Fat Hack is a nutrition and habit-building program operated by Kirill Melkozerov, a sole proprietor in Yerevan, Armenia. Joining the waitlist is free. This policy applies when paid enrollment becomes available.

1. 14-Day Money-Back Guarantee

You may cancel for a full refund at any time before Program Start. After Program Start, you may request a full refund until 14 calendar days after the later of your first payment and Program Start, no questions asked. Paying before a cohort starts does not use up your trial period.

Program Start is the later of the scheduled start date disclosed before purchase and the date we make the included tools and initial course materials accessible to your account and notify you that access is ready. A payment receipt or login alone does not start the refund clock. See our Terms of Service for the included features and full 16-week access period.

You may try the program during this period. Logging food, receiving an analysis, using coach chat, or viewing educational content does not void this guarantee. Choosing not to use access that is ready does not delay or restart the refund clock.

2. Single Payment and Later Requests

The launch offer is a single payment and does not automatically renew. Outside the guarantee period, contact us about billing errors, duplicate charges, or persistent failures that prevent delivery of the purchased service. We will review the issue and arrange the remedy required by law or an appropriate refund. Additional voluntary refunds are considered case by case.

3. How to Request a Refund

Email [email protected] with your purchase email and order or transaction number, if available. No reason is required for the 14-day guarantee. For other requests, describe the billing or access issue. Do not send card details or sensitive health information. We aim to review requests within 2–3 business days.

4. Paddle Purchases

When checkout is available, Paddle.com will be our Merchant of Record and will process purchase-related support and refunds. You may also contact Paddle using the support information on your receipt. Purchases are subject to Paddle’s Buyer Terms. Approved refunds are returned through Paddle to the original payment method, including applicable taxes charged on the refunded amount. Your bank or payment provider determines when the credit appears.

5. Access and Your Data

A full refund ends the paid access associated with that purchase. It does not automatically delete your account, food records, or coach history. Data is handled under our Privacy Policy; request account erasure separately through support.

6. Consumer Rights and Disputes

This voluntary guarantee is additional to any statutory right of withdrawal and remedies for faulty or nonconforming services. Nothing here limits rights that cannot legally be excluded, including applicable EU/EEA and UK consumer rights. Using the Service does not by itself waive those rights. We encourage you to contact support about disputed charges, but doing so is not a condition of exercising lawful payment-dispute rights.

7. Policy Changes

We will publish changes with an updated date. Changes do not reduce the refund promise applicable when you made your purchase.